LIVEFor US home-services teams

Your intake is losing the best leads before a single home visit is booked.

Rivet analyzes every inbound call in seconds and shows you exactly where leads slip through and why.

~60 sec to first reportEncrypted end-to-end15+ languagesNo credit card
Try it right here

See the report Rivet delivers after every call.

Pick a real call below. We'll show you the exact final report your dispatch team gets intent scoring, missed cues, and the one action that saves the job.

01 · Call outcome & lead score
Booked · In-home design consult

Caller confirmed both spouses will be present and tub-to-shower conversion is the confirmed scope.

When
Saturday · 11:00 AM
Where
1428 Alder Ln, Sacramento CA
Purpose
Measure master bath, present walk-in shower options + financing.
Lead score
Hot lead · Qualified remodel
9.0/10

Confirmed homeowner + both decision-makers attending + clear scope (tub-to-shower) + timeline within 60 days. Textbook qualified remodel lead.

Scope clarity9.2/10

Tub-to-shower confirmed, no tile expansion

Decision authority9.5/10

Both spouses on the consult

Timeline fit8.6/10

Targeting install within 60 days

Budget signal8.8/10

"Quality over cheapest" no budget pushback

02 · Job details
Tub-to-showerAging-in-placeBoth DMsWithin 60 days
Main complaint

Existing tub/shower combo is unsafe for aging mother-in-law moving in. Want a zero-threshold walk-in shower with bench and grab bars.

Customer
RN
Rachel Nguyen
Homeowner · Decision-maker
Property

Single-family · 1980s build · master bath, second-floor · standard 5×8 footprint

Key intake notes
01Mother-in-law moving in within 8–10 weeks real timeline, not exploratory.
02Both spouses will attend send senior design consultant, not a measure-only tech.
03Caller asked about financing twice have 18-mo 0% APR offer ready on tablet.
04Mentioned 'ADA-friendly' bring walk-in + grab-bar samples.
03 · Signals & next action
Signals caught
ScopeConfirmed scope (tub-to-shower) in first 60 seconds.
DecisionVerified both decision-makers will be on consult.
Missed by the agent
CompetitorDidn't ask whether caller was gathering quotes affects urgency playbook.
Recommended next action
Confirm consult Saturday 11 AM. Send senior design consultant with walk-in + grab-bar samples and 18-mo 0% financing sheet.
Coaching · Agent Maya R.
8.6/10
  • Good: Got scope, decision-makers, and timeline before pitching anything.
  • Improve: Always ask about competing quotes it changes the follow-up cadence.
~60s to your first reportUpload your own call
How it works

From recording to insight in 60 seconds.

Drop a call in. Get a structured report out. No integrations required to start connect your PBX or CRM later, on your terms.

01

Upload a call

Drop any intake or field-visit recording MP3, WAV, M4A. Up to 50 MB. Drag, drop, done.

call_04817.mp34.2 MB
Uploading · 72%
02

Rivet analyzes it

Transcribes, scores lead intent, grades the agent, flags missed cues all in under a minute.

Transcription
done
Diarization
done
Lead scoring
82%
Agent grading
54%
03

See where leads slip

A shareable, structured report: intent, urgency, missed cues, coaching tips. No spreadsheets.

IntentHigh · 8.2
UrgencySame-day
Missed cuePrice-shop risk
Next actionBook same-day
Built for your trade

Tuned for the way home services actually talk.

Generic call tools miss the vocabulary. Rivet knows the difference between a leak, a drip, and a flood.

01 · Bathroom Remodelers

Qualify big-ticket remodel leads before the quote race starts.

Full-bath and walk-in-shower remodels are high-intent, high-consideration buys. Rivet scores each intake on scope, timeline, and budget so your design consultant only meets buyers who can actually close.

+38%
in-home consult rate
−45%
no-show appointments
2.1×
qualified leads
CaughtAgent captured scope (full remodel vs. tub-to-shower) + timeline.
MissedDidn't ask budget range caller was comparison-shopping three quotes.
02 · Roofing

Qualify storm-season leads without phone tag.

After a storm, volume spikes. Rivet scores each call by damage severity and insurance-readiness, so your estimators go to the right roof first and close before competitors return calls.

+44%
close rate
1.8×
estimate throughput
−32%
callback loops
CaughtInsurance-claim signal identified in first 40 seconds.
MissedNo scheduling commitment before call ended.
03 · Solar

Spot homeowners who actually qualify not tire-kickers.

Rivet hears the signals that matter: home ownership, roof age, average bill, financing readiness. Dispatch a consultant only when the homeowner is actually installable and motivated.

+29%
site-survey → close
−37%
unqualified consults
9.1
avg. intent score
CaughtConfirmed homeowner + recent bill > $200 site survey scheduled.
MissedDidn't ask about roof age may require replacement before install.
04 · HVAC

Turn no-cool calls into confirmed visits.

Heat waves, broken compressors, emergency replacements Rivet spots urgency and budget signals before the call ends, so dispatchers prioritize right and system-age cues turn into replacement quotes.

+27%
booked jobs
18m
avg. response
+22%
replacement quotes
CaughtDetected home-with-infant cue flagged as high-priority.
MissedNo mention of system age a key replacement-upsell signal.
Why teams pick Rivet

One obsession: turning every call into revenue.

Works in 60 seconds

Upload a call, get an intelligence report before your coffee cools. No setup, no integration, no training call.

Results in under 2 minutes

Summary, lead score, missed cues, agent grading all ready to share with your team the moment the call ends.

Intake to field visit

One platform covers the office intake call and the technician's on-site recap. End to end, same data model.

Built on enthu.ai

Battle-tested across 30M+ customer calls for global contact centers. Tuned specifically for home-services vocabulary.

$3.5 per qualified lead

Pay only for leads that convert. No seats, no subscriptions, no surprise invoices at the end of the quarter.

Privacy-first by design

Encrypted in transit, signed URLs that expire fast, and strict data isolation. You own your recordings always.

"Rivet told us which intake calls deserved a senior designer and which were tire-kickers. In-home consult close rate jumped 22 points same team, fewer wasted trips."
Owner · Bath remodel company
Dallas–Fort Worth, TX
Pricing

Pay only for leads that matter.

No seats. No subscriptions. One simple rate flat across intake and field calls. Start free and convert only when you're seeing real pipeline.

Pay as you go

Qualified-lead pricing

$3.5/ qualified lead

Analyze every call free during your trial. Only pay when a call becomes a qualified lead your team can work.

Unlimited call uploads during trial
Intake + field-visit analysis
AI lead scoring & agent grading
Structured transcripts & signed audio URLs
Email reports to your team
Priority support from the enthu.ai team
ROI calculator

What Rivet could return this month.

400
35%
140
Qualified leads / mo
$490
Rivet cost
$47,600
Potential recovered revenue (est. $340 avg. job value)
Talk to a human

Book a 30-minute walkthrough.

See Rivet on your own call recordings. Bring one real intake call we'll score it live and show you exactly what your team is missing.

What you'll get

A live call review with a Rivet specialist.

No sales script. Bring one recent intake recording we'll run it through Rivet and walk through every flag.

Live scoring of your own call
Custom agent-grading rubric
ROI model for your call volume
Setup in under 10 minutes
~60s
First report
30M+
Calls analyzed
SOC 2
Security-ready
RX
Rivet Expert
Solutions team
Frequently asked

Answers to the common questions.

Don't see yours? We read every email usually reply within an hour during business days.

[email protected]Real humans · typically < 1 hour
Questions
6
answered
Response
< 1 hr
business days

MP3, WAV, and M4A up to 50MB per file during trial. Larger files and streaming ingestion are available on request.

Still unsure?
Run Rivet on your own call in ~60 seconds.
Try it free
Ready to start

Find the leads you're missing before your next shift.

Upload a single call and see exactly what Rivet can surface for your team. No credit card, no setup.